Shipping & Returns

 

CHRISTMAS DELIVERY TIMES

Our standard and express services are sent via Royal Mail and at this time of year, there can be delays. Typically express delivery can take up to 4 or 5 days and standard delivery can take up to 7 working days throughout December. Unfortunately, we cannot be responsible for delayed items so please allow extra time for your order to arrive at this busy time of year.

Next day and Saturday deliveries are sent by courier so are still guaranteed next day and you will receive tracking information so you can keep an eye on your parcel.

We do take a little break over Christmas so the last orders will be sent out on 20th December. Any orders placed after midday on 20th December will be sent on January 2nd 2019 when we are back after the festivities.

 

WE ARE DELIGHTED TO BE ABLE TO OFFER FREE STANDARD DELIVERY ON ALL ORDERS OVER £45.00

Orders that are less than £45.00 in value are charged at the shipping rate selected at checkout.
Our shipping options are as follows:
STANDARD DELIVERY: £3.99

Your parcel will be delivered within 5 working days*

EXPRESS DELIVERY: £4.99

Your parcel will be delivered within 3 working days*

NEXT DAY DELIVERY: £7.99

Order before 12pm and your parcel will be dispatched on the day of your order *

SATURDAY DELIVERY: £19.99

If you choose Saturday delivery your order will arrive on Saturday before 6pm. You will receive an email on the morning of the delivery to give you an hour delivery slot so you don't have to wait around for your parcel! If you provide your mobile number we will send you an SMS text message too.


*DISPATCH & DELIVERY TIMES

We aim to dispatch all party supplies orders within 24 hours of receipt of order. Please help us by placing all orders in good time when planning your event.

PLEASE NOTE: All personalised and handmade orders are completely bespoke and created especially for you so if your order includes personalised items please allow an extra 2-3 days for us to produce and get your order ready for dispatch.

Standard & Express delivery times are given as a guide only. If your order is urgent we advise that you please select our Next Day Delivery option. Other delivery options offer approximate times and we cannot guarantee a specific date when your parcel will be delivered.

We do not dispatch orders at weekends or on bank holidays. If you place an order on a Friday, Saturday or Sunday, your order will be processed the following Monday. If you place an order on a bank holiday, your order will be processed on the next working day.


NEXT DAY DELIVERY

If available, the Next Day delivery option can be selected at checkout. Next Day deliveries are usually sent via courier, to arrive the next working day. Next Day deliveries are not delivered on Bank Holidays but will be delivered on the next working day. Delivery status is usually updated via our courier company via email and sms message (text message) it is therefore very important that you provide your correct email address and mobile telephone details so that you can be fully informed of your delivery status. You will receive an email on the morning of the delivery to give you an hour delivery slot so you don't have to wait around for your parcel! 

From time to time this delivery option may be unavailable and will not be available to select at checkout.

Orders are delivered during normal business hours Monday to Friday. Next Day Delivery orders must be received by 12 pm the day before delivery is required. We may occasionally be able to process orders placed after 12 pm for Next Day delivery but cannot guarantee this. 

PLEASE NOTE: If your order includes personalised and/or handmade items please allow an extra 2-3 days for us to produce and get your order ready for dispatch. If you choose next day delivery we will prioritise your order but you still need to allow time for production. This means the delivery will be the next day after you receive your dispatch email confirmation and NOT the day after you place your order. If you need your personalised or handmade order for a specific time, we suggest contacting us first to check it's possible. We will always accommodate where we can.


SATURDAY DELIVERY

If available, Saturday delivery can be selected at checkout. Delivery status is usually updated via our courier company via email and sms message (text message) It is therefore very important that we are provided with your correct email address and mobile telephone details so that you can be fully informed of your delivery status. Saturday Delivery orders are delivered between 8.30am & 5.30pm. PLEASE NOTE: Saturday Delivery orders must be received by 12 pm on the Friday before delivery is required. 

From time to time this delivery option may be unavailable and will not be available to select at checkout.


HAPPY TO HELP!

We are always happy to help and will always do our best to get your order to you for your event. Should you require any further information regarding delivery options or urgent orders please email us at hello@helloparty.com.

If you have a query about an order that you have not received yet please contact us as soon as possible at hello@helloparty.com and we will investigate and try our best to track your parcel down. We want you to receive your party supplies safely! Unfortunately, we cannot be responsible for delayed items.


RETURNS

We want you to be happy with your order. If for any reason you have a problem with your order or need to return an item, we operate a 30-day return policy from receipt of the item in accordance with distance selling regulations. All we ask is that goods are returned to us unused and in their original unopened packaging. Any breakages and incorrectly delivered items must be reported to us within 5 days of delivery. We may ask for photographic proof of items to help us process your claim. We only replace items if they are defective or damaged or if an incorrect item has been delivered in error. We are happy to offer an exchange, credit note, or full refund (less packaging and delivery costs) to the original payment method.

PLEASE NOTE: That we will not accept returns for personalised or handmade products unless they have been damaged in transit. Items that have been ordered in specially for event are also non-refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.

Unfortunately, we are currently unable to cover return postage costs. All refunds, therefore, are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of order payment received. Refunds will be made within 28 days of receiving your returns parcel.

Should you wish to return an item, please email us at hello@helloparty.com in the first instance including the following information:

Customer name

Customer Address

Contact telephone number/email address

Order number

Reason for the return

Once we have received these details, we will then process your return and supply you with return details. For shipping items of value, we recommend that you consider using a trackable shipping or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).