Shipping & Returns

We are delighted to be able to offer FREE standard delivery on all orders over £45.00
 

 

Orders that are less than £45.00 in value are charged at the shipping rate selected at checkout. Our shipping options are as follows:
Standard Delivery: £3.99

Your parcel will be delivered within 5 working days*

Express Delivery: £4.99

Your parcel will be delivered within 3 working days*

Next Day Delivery: £7.99

Order before 12pm and your parcel will be dispatched on the day of your order *

Saturday Delivery: £14.99

If you choose Saturday delivery your order will arrive on Saturday before 6pm. You will receive an email on the morning of the delivery to give you an hour delivery slot so you don't have to wait around for your parcel! If you provide your mobile number we will send you an SMS text message too.


 

*Dispatch & Delivery Times

We aim to dispatch all party supplies orders within 24 hours of receipt of order. Please help us by placing all orders in good time when planning your event.

PLEASE NOTE: All personalised orders are completely bespoke and created especially for you so if your order includes personalised items please allow an extra 2-3 days for us to produce and get your order ready for dispatch.

Standard & Express delivery times are given as a guide only and often orders are delivered much quicker. If your order is urgent we advise that you please select our Next Day Delivery option. Other delivery options offer approximate times and we cannot guarantee a specific date when your parcel will be delivered.

We do not dispatch orders at weekends or on bank holidays. If you place an order on a Friday, Saturday or Sunday, your order will dispatched the following Monday. If you place an order on a bank holiday, your order will dispatched on the next working day.

 


 

Next Day Delivery

Next Day deliveries are usually sent via courier, to arrive the next working day. Next Day deliveries are not delivered on Bank Holidays but will be delivered on the next working day. Delivery status is usually updated via our courier company via email and sms message (text message) it is therefore very important that you provide your correct email address and mobile telephone details so that you can be fully informed of your delivery status. You will receive an email on the morning of the delivery to give you an hour delivery slot so you don't have to wait around for your parcel! 

Orders are delivered during normal business hours Monday to Friday. Next Day Delivery orders must be received by 12pm the day before delivery is required. We may occasionally be able to process orders placed after 12pm for Next Day delivery but cannot guarantee this. 

PLEASE NOTE: If you order any personalised items please allow an extra 2-3 days for us to produce and get your order ready for dispatch. This means the delivery will be the next day after you receive your dispatch email confirmation and NOT the day after you place your order.

 


 

Saturday Delivery

Saturday delivery can be selected at checkout. Delivery status is usually updated via our courier company via email and sms message (text message) It is therefore very important that we are provided with your correct email address and mobile telephone details so that you can be fully informed of your delivery status. Saturday Delivery orders are delivered between 8.30am & 5.30pm. PLEASE NOTE: Saturday Delivery orders must be received by 12pm on the Friday before delivery is required. 

 


 

Happy to Help!

We are always happy to help and will always do our best to get your order to you for your event. Should you require any further information regarding delivery options or urgent orders please email us at hello@helloparty.com or call us on: 01582 968080.

 


 

Returns

We want you to be happy with your order. If for any reason you have a problem with your order or need to return an item, we operate a 30 day return policy from receipt of item in accordance with distance selling regulations.  All we ask is that goods are returned to us unused, and in their original unopened packaging. Any breakages and incorrectly delivered items must be reported to us within 5 days of delivery. We may ask for photographic proof of items to help us process your claim. We only replace items if they are defective or damaged or if an incorrect item has been delivered in error. We are happy to offer exchange, credit note, or full refund (less packaging and delivery costs) to the original payment method.

PLEASE NOTE: That we will not accept returns for Personalised products unless they have been damaged in transit. Items that have been ordered in especially in bulk, for event and party planners and businesses are also non refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.

Unfortunately, we are currently unable to cover return postage costs. All refunds therefore are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of order payment received. Refunds will be made within 28 days of receiving your returns parcel.

Should you wish to return an item, please email us at hello@helloparty.com in the first instance including the following information:

Customer name

Customer Address

Contact telephone number/email address

Order number

Reason for the return

Once we have received these details, we will then process your return and supply you with return details. For shipping items of value, we recommend that you consider using a trackable shipping or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).