Please note that due to current Coronavirus pandemic, delivery and shipping times may be affected.
Standard and Express services are sent out via Royal Mail. They have said,
"Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office."
Please keep this in mind when placing your orders. Shipping times are not guaranteed.
Due to this, we are unable to offer refunds for postage if orders arrive outside of the normal expected time frame (unless the next day delivery service is selected) as this is something which is completely out of our control. We really appreciate your understanding at this time.
**UPDATE** all shipping options are now tracked! Hooray! This gives you more peace of mind and control of how you receive your order… you’re welcome 😉
PLUS, you now get free standard delivery on orders over £30. Even more reason to celebrate!
OUR UK SHIPPING OPTIONS ARE AS FOLLOWS:
|Free standard UK delivery on orders over £30||FREE|
|STANDARD DELIVERY:||Your parcel will be delivered within 3-5 days (Mon-Fri)||£6.99|
|EXPRESS DELIVERY:||Your parcel will be delivered within 1-2 days (Mon-Fri)||£7.99|
NEXT DAY DELIVERY:
Order by noon for next day delivery (Mon-Fri)
|SATURDAY DELIVERY:||Order by midday on Friday for delivery on Saturday||£16.99|
As shipping costs are dependant on size and weight, for very large orders we may need to advise of additional charges.
*DISPATCH & DELIVERY TIMES
Delivery times are calculated from date of dispatch. You will receive an email or text message to let you know when your item has been dispatched and it will contain your tracking info.
We aim to dispatch all orders within 24 hours of receipt of order but at busy times this could be longer. Please help us by placing all orders in good time when planning your event.
Standard and Express options are sent on Royal Mail tracked services and you will receive updates on your parcels journey from them. Please make sure you enter correct email and/or mobile numbers to receive these updates.
Standard & Express delivery times are given as a guide only and we cannot guarantee a specific date when your parcel will be delivered.
If your order is urgent we advise that you please select our Next Day or Courier Delivery option as these are the only options with guaranteed delivery timings.
We do not dispatch orders at weekends or on bank holidays. If you place an order on a Friday, Saturday or Sunday, your order will be processed the following Monday. If you place an order on a bank holiday, your order will be processed on the next working day.
If you need an item on a certain date and are unsure what option to choose, please contact us firstname.lastname@example.org and we'll do our very best to get it to you in time.
If ordered by 12 noon. You will receive your order on the next working day (Monday-Friday). This option is sent using the Royal Mail Special Delivery service and you will receive updates on your parcels journey from them. Please make sure you enter correct email and/or mobile numbers to receive these updates.
If you place your order after 12 noon this will be processed the next working day so you will receive the delivery the day after that.
If available, Saturday delivery can be selected at checkout. Delivery status is Saturday Delivery orders are delivered between 8.30am & 5.30pm.
PLEASE NOTE: Saturday Delivery orders must be received by 12 pm on the Friday before delivery is required.
From time to time this delivery option may be unavailable and will not be available to select at checkout.
As the cost is dependant on size and weight, for very large orders we may need to advise of additional charges.
In our commitment to reducing our impact on the environment we have decided to stop sending orders internationally. We thank you for your interest and understanding.
HAPPY TO HELP!
We are always happy to help and will always do our best to get your order to you for your event. Should you require any further information regarding delivery options or urgent orders the best way to get in touch is via email at email@example.com.
If you have a query about an order that you have not received yet please contact us as soon as possible at firstname.lastname@example.org and we will investigate and try our best to track your parcel down. We want you to receive your party supplies safely! Unfortunately, we cannot be held responsible for delayed items.
Incorrect, missing or damaged items
We are sorry if there is an issue with your order! In the unlikely event that this has happened, please let us know within 14 days of receipt of your order and we will rectify the issue asap. If your package has been damaged, please keep in mind that we may ask for photographic proof of items to help us process your claim. We only replace items if they are defective or damaged or if an incorrect item has been sent in error.
We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you would like to return an item, we operate a 30-day return policy from receipt of the item. All we ask is that goods are returned to us unused and in their original unopened packaging.
Any damaged or incorrectly delivered items must be reported to us within 14 days of delivery. We are happy to offer an exchange, credit, or full refund (less packaging and delivery costs) to the original payment method.
PLEASE NOTE: That we will cannot accept returns for personalised or handmade products unless they have been damaged in transit. Sale items and items that have been ordered in specially are also non-refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.
Please note that disposable helium tanks are non-returnable and non-refundable.
Unfortunately, we are currently unable to cover return postage costs. All refunds, therefore, are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of payment. Refunds will be made within 28 days of receiving your returns parcel.
Should you wish to return an item, please email us at email@example.com in the first instance including the following information:
Contact telephone number/email address
Reason for the return
Once we have received these details, we will then process your return and supply you with return details. For shipping items of value, we recommend that you consider using a trackable shipping or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).
Unfortunately, due to the current Covid situation, we are unable to offer refunds for postage if orders arrive outside of the normal expected time frame (unless the 2-day delivery service is selected) as this is something which is completely out of our control. We really appreciate your understanding at this time.