Smiles Guaranteed

RETURN INFORMATION

We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you would like to return an item, we operate a 30-day return policy from receipt of the item. All we ask is that goods are returned to us unused and in their original unopened packaging.

Any damaged or incorrectly delivered items must be reported to us within 6 days of delivery. We are happy to offer an exchange, credit, or full refund (less packaging and delivery costs) to the original payment method.

PLEASE NOTE: We will cannot accept returns for personalised or handmade products unless they have been damaged in transit. Sale items and items that have been specially ordered are also non-refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.

Disposable helium tanks are non-returnable and non-refundable.

Unfortunately, we are currently unable to cover return postage costs. All refunds, therefore, are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of payment. Refunds will be made within 28 days of receiving your returns parcel.

Should you wish to return an item, please email us at hello@helloparty.com in the first instance including the following information:

Customer name
Customer Address
Contact telephone number/email address
Order number
Reason for the return

Once we have received these details, we will then process your return and supply you with return details.

For sending items of value, we recommend that you consider using a trackable courier or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).

Unfortunately, due to the current Covid situation, we are unable to offer refunds for postage if orders arrive outside of the normal expected time frame (unless the next day delivery service is selected) as this is something which is completely out of our control. We really appreciate your understanding at this time.

 

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