Refund Policy

We want you to be happy with your order. If for any reason you have a problem with your order or need to return an item, we operate a 30 day return policy from receipt of item in accordance with distance selling regulations. All we ask is that goods are returned to us unused, and in their original unopened packaging. Any breakages and incorrectly delivered items must be reported to us within 5 days of delivery. We may ask for photographic proof of items to help us process your claim. We only replace items if they are defective or damaged or if an incorrect item has been delivered in error. We are happy to offer exchange, credit note, or full refund (less packaging and delivery costs) to the original payment method.

PLEASE NOTE: That we will not accept returns for Personalised products unless they have been damaged in transit. Items that have been ordered in especially in bulk, for event and party planners and businesses are also non refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.

Unfortunately, we are currently unable to cover return postage costs. All refunds therefore are made are minus origianl postage and packaging costs. Postage and packaging costs are NOT refundable. We aim to make refunds back to the original method of order payment received. Refunds will be made within 28 days of receiving your returns parcel.

Should you wish to return an item, please email us at hello@helloparty.com in the first instance and then return to us including the following information:

Customer name

Customer Address

Contact telephone number/email address

Order number

If you are shipping items of value you should consider using a trackable shipping or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).