Delivery times are calculated from date of dispatch.
PLEASE NOTE: All personalised and handmade orders are completely bespoke and created especially for you so, if your order includes personalised items please allow an extra 2-3 days for us to produce and get your order ready for dispatch.
If you need an item on a certain date and are unsure, please contact us email@example.com and we'll do our best to get it to you in time.
Currently our standard and express services are sent with Royal Mail are not trackable.
Our next day service is sent on a trackable service and you will receive tracking details in your shipping confirmation email so you can keep an eye on it!
Yes we can send your order worldwide! Please see the rates on our shipping info page here. If you don't see your destination, please contact us firstname.lastname@example.org and we will get back to you with the shipping cost.
We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you don't love your items they can be returned within 30 days of the order date. All we ask is that goods are returned to us unused and in their original unopened packaging. To speed up the process, please send us an email to email@example.com first and we'll give you instructions on where to send your return.
Of course! We love to create things especially for you. Just drop as an email to firstname.lastname@example.org and we'll get back to you.
No worries, we can put a custom kit together for you! Just send the colours you need to email@example.com and we'll create a custom product listing for you so you can purchase it through the website.
All our latex balloons are 100% biodegradable! Plus most foil balloons can be deflated and reused to reduce waste.
Once you sign up for the newsletter, you will receive an email that contains your discount code. This can sometimes be sneaky and end up in your spam so please check there first! Be sure to add us to your address book too so you don't miss an email from us.
If you still can't find your email, drop us a message at firstname.lastname@example.org and we'll be happy to help.
Get in touch by sending an email to email@example.com and we'll be happy to help. We aim to respond within 24hrs but usually get back to you much faster!