Delivery times are calculated from date of dispatch.
PLEASE NOTE: All personalised and handmade orders are completely bespoke and created especially for you so, if your order includes personalised items please allow an extra 2-3 days for us to produce and get your order ready for dispatch.
If you need an item on a certain date and are unsure, please contact us firstname.lastname@example.org and we'll do our best to get it to you in time.
Yes! Standard and Express options are now sent on Royal Mail tracked services so you will receive updates on your parcels journey from them.
Our 2-day option is sent via a courier service and you will receive a message on the morning of the delivery to give you an hour delivery slot so you don’t have to wait around for your parcel!
You will receive tracking info in your shipping confirmation email so you can keep an eye on where your order is.
Please make sure you enter correct email and/or mobile numbers to receive these updates.
In our commitment to reducing our impact on the environment we have decided to stop sending orders internationally. We thank you for your interest and understanding.
We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you don't love your items they can be returned within 30 days of the order date. All we ask is that goods are returned to us unused and in their original unopened packaging. To speed up the process, please send us an email to email@example.com first and we'll give you instructions on where to send your return.
Once you sign up for the newsletter, you will receive an email that contains your discount code. This can sometimes be sneaky and end up in your spam so please check there first! Be sure to add us to your address book too so you don't miss an email from us.
If you still can't find your email, drop us a message at firstname.lastname@example.org and we'll be happy to help.
Get in touch by sending an email to email@example.com and we'll be happy to help. We aim to respond within 24hrs but usually get back to you much faster!