We want you to be happy with your order so we offer a 100% Satisfaction guarantee. If for any reason you would like to return an item, we operate a 30-day return policy from receipt of the item. All we ask is that goods are returned to us unused and in their original unopened packaging. 

Incorrect, missing or damaged items
We are sorry if there is an issue with your order! In the unlikely event that this has happened, please let us know within 14 days of receipt of your order and we will rectify the issue asap. If your package has been damaged, please keep in mind that we may ask for photographic proof of items to help us process your claim. We only replace items if they are defective or damaged or if an incorrect item has been sent in error. 

We are happy to offer an exchange, credit, or full refund (less packaging and delivery costs) to the original payment method.

PLEASE NOTE: That we will cannot accept returns for personalised or handmade products unless they have been damaged in transit. Sale items and items that have been ordered in specially are also non-refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.

Unfortunately, we are currently unable to cover return postage costs. All refunds, therefore, are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of payment. Refunds will be made within 28 days of receiving your returns parcel.

Should you wish to return an item, please email us at hello@helloparty.com in the first instance including the following information:

Customer name
Customer Address
Contact telephone number/email address
Order number
Reason for the return

Once we have received these details, we will then process your return and supply you with return details. For shipping items of value, we recommend that you consider using a trackable shipping or postal service as we cannot guarantee that we will receive your returned item. For smaller items, please obtain a certificate of posting as proof in the unlikely event the item is not delivered. (Proof of postage is free of charge from the post office).